Issue to report?

There may be environmental or social issues in respect of projects supported by us that you want to bring to our attention. Or you might become aware of illegal or inappropriate activities related to such projects.

As the Belgian export credit agency, we aim to act with all required diligence and professionalism, with respect for honesty and business ethics, compliance with any laws, rules, regulations and the best practices of our sector with regard to the projects or transactions we support worldwide. We conduct our business in a manner that is socially responsible and forward-looking, taking into consideration the impact on the environment, on society, on the economy, on our stakeholders and on our people. 

We have an environmental and social due diligence process in place to identify and assess the environmental, social and human rights risks of applications for cover. We pay attention to the sustainability of our own activity and to the sustainability of the transactions and projects we support.

It is, however, still possible that you would become aware of illegal or inappropriate behaviour related to these transactions or projects, such as non-compliance with legal provisions and deviations from good practices to prevent and act against, for example, bribery and corruption, money laundering and fraud. 

You may also become aware of substantial environmental matters such as water, air or soil pollution, or waste disposal, or of social matters such as poor local labour and working conditions or human rights violations in projects supported by us.

If you want to report such issues to us, we invite you to send a detailed description of the issue with your name and contact details for the attention of Credendo’s Group Chief Compliance Officer:

by email: compliance-eca@credendo.com
by letter: Credendo – Export Credit Agency
Attn. Geert Goossens, Group Chief Compliance Officer
Rue Montoyerstraat 3
BE-1000 Brussels

by phone: +32 (0)2 788 85 14

We will send you a notification of receipt within 7 days and, after assessment of the issue, provide you with an initial response within 90 days from the notification of receipt. When an answer cannot be provided within this time limit, we will inform you about the causes of the delay and about the date an answer is to be expected.

We guarantee strict confidentiality of information concerning the identity of the reporting person and any third party mentioned in the report, should these be clearly stated in the report.

To learn more about sustainability at Credendo, please consult our Corporate Social Responsibility Report.