Credendo – Guarantees & Speciality Risks
About Credendo – Guarantees & Speciality Risks
Credendo – Guarantees & Speciality Risks provides speciality trade credit insurance products and surety bonds that fit your specific risk situation and guarantee needs.
Established through the merger of Credendo – Single Risk with Credendo – Excess & Surety in June 2021, Credendo – Guarantees & Speciality Risks combines three strategic business lines: excess-of-loss and top-up cover, single-risk insurance and surety bonds.
Credendo – Guarantees & Speciality Risks helps corporates to secure projects and existing business with tailor-made and non-cancellable coverage against a wide range of commercial and political risks and creates new business opportunities through a wide range of surety bonds and guarantees for domestic and cross-border contracts.
Our insurance coverage and surety bonds provide a high degree of protection and flexibility, regardless of the specific risks you want to cover or the guarantees you need for your counterparty.
Our structure is based on our three business lines, Excess of loss, Surety and Single Risk. Our head office is located in Belgium and supported by ten regional offices across Europe (Austria, Germany, France, Italy, Ireland, Luxemburg, the Netherlands, Poland, Spain and Switzerland).
Credendo – Guarantees & Speciality Risks benefits from an A- rating, with a stable outlook, assigned by S&P Global Ratings.
BOARD OF DIRECTORS
Audit and risk committee
Eckhard Horst, Chairman of the Executive Committee
Christian Wienema, Member of the Executive Committee, Chief Financial Officer
Eric Joos, Member of the Executive Committee, Chief Operating Officer
Credendo – Export Credit Agency is the sole shareholder of Credendo – Guarantees & Speciality Risks. It provides Credendo – Guarantees & Speciality Risks with its knowledge of the mechanisms of international trade and its expertise as an insurer of large companies and special risks.
At Credendo – Guarantees & Speciality Risks we are committed to providing the best service to our clients. We therefore continuously strive to have the right procedures and tools in place to ensure that we provide our services with all required diligence and professionalism, with respect for honesty and business ethics, compliance with any laws, rules, regulations and the best practices of our sector.
The authorities that supervise us
Our activities are regulated and supervised, so you may be interested to know that:
- we have obtained our license (N° 2364) to practice credit insurance (Branch 14) and surety (Branch 15) from the National Bank of Belgium, which is responsible for the so-called ‘prudential supervision’. The headquarters of the National Bank of Belgium are situated at: boulevard de Berlaimontlaan, 14, 1000 Brussels;
- we are also supervised by the Belgian Financial Services and Markets Authority (FSMA) to ensure that we behave according to the rules safeguarding an honest insurance market. The headquarters of FSMA are situated at: rue du Congresstraat, 12-14, 1000 Brussels;
- we have the ‘European Passport’ for most countries in the European Economic Area uniting all EU Member States into an Internal Market governed by the same basic rules. This ‘European Passport’ enables us to conclude insurance policies with companies registered in the entire European Economic Area;
- for our branches in Austria, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Spain and Switzerland, we also have contact with and are supervised by the local supervisory authorities.
Codes of conduct
To apply the best principles in this respect, the Executive Committee of Credendo – Guarantees & Speciality Risks has adopted an internal Integrity Policy and a Code of Conduct containing the core principles which anyone working for the Company should adhere to as well internally within the Company as towards any other person who has a relationship with the Company, such as the group companies, clients, providers, employees and other business partners.
In accordance with the European MiFID (Markets in Financial Instruments Directive) regulations and the provisions of the Belgian Act of 30 July 2013 to strengthen the protection of consumers of financial products and services, Credendo – Guarantees & Speciality Risks is dedicated to the interests of its clients in a loyal, fair and professional manner.
Credendo – Guarantees & Speciality Risks has established a written policy regarding the management of possible conflicts of interest in delivering insurance services to its clients. You can find more details on this matter via this link.
Credendo – Guarantees & Speciality Risks has also concluded cooperation agreements with registered insurance brokers. These agreements include the remunerations the brokers receive as counterpart for the services they delivered (broker fee).
You can find more details on this matter via this link.
Credendo – Guarantees & Speciality Risks is a member of Assuralia, the association of Belgian and foreign insurers, active on the Belgian market. As a member of that association, Credendo – Guarantees & Speciality Risks agreed to the ‘Code of Conduct of the Insurance Company’. Insurance companies want to comply with this set of rules with respect to all their stakeholders, namely clients, brokers, competitors, personnel, shareholders and regulators.
Credendo – Guarantees & Speciality Risks supports the principles of the Code of Conduct Credit Insurance; this is a gentleman’s agreement between all concerned parties describing the principles that apply to the credit insurance sector. This document has no legal value, but it does promote more transparency, better communication, professionalisation of the sector and increased sustainability.
Internal control functions such as the Compliance function ensure and monitor that we:
- respect and apply all applicable legal and regulatory requirements,
- follow any codes of conduct that are relevant to our business;
- implement best practices in our procedures and activities; and
- stay true to our internal principles and values (laid down in our Integrity Policy).
What if you notice inappropriate behaviour or you are not satisfied with our service?
Although we aim to provide a service with all required diligence and professionalism, with respect for honesty and business ethics, compliance with any laws, rules, regulations and the best practices of our sector, there may be circumstances where you believe our behaviour was inappropriate or where you are not satisfied with our service.
We value your opinion, which will help us to improve our service and to resolve any compliance issues that may exist.
You can contact your usual contact person to let us know that you have noticed an issue or are not satisfied. If you feel that action is required on a higher level or that the issue is too sensitive to resolve with your normal contact person, you can contact our Compliance department directly (see below How to report a compliance issue or file a complaint?).
How to report a compliance issue or file a complaint
To ensure that our Compliance function can treat the issue you reported or your complaint and find a suitable solution, we invite you to send us a description of the issue or complaint and include your contact details:
- by email: email@example.com
- by letter: Credendo – Guarantees & Speciality Risks
Attn. The Compliance Officer
Avenue Roger Vandendriessche 18
- by phone: on 02/774.42.56 – ask to speak to the Compliance Officer
In order to improve our service and to remedy any problem or obstacle within the organisation, we invite you to submit your problem or complaint directly. We will always seek to examine it within a maximum period of 14 days. If this turns out to be impossible, we will notify you in time. In this case, we will communicate the reason for this delay and the period within which the handling of your file is likely to be completed.
If you are not satisfied with the final decision, you can also refer the matter to the Ombudsman of the insurance sector:
Ombudsman of the Insurance Sector
de Meeûssquare 35
Whether you are looking for recurring reports, financial information or other documentation, you can find it all here.
Credendo – Guarantees & Speciality Risks Belgium
Public limited liability company under Belgian law (SA | NV)
BNB | NBB No. 2364 – Branches 14, 15 and 16
VAT BE 0864 602 471 RPR | RPM Brussels, French-speaking division – IBAN BE58 3101 8021 5679 – BIC BBRUBEBB
Avenue Roger Vandendriessche, 18, 1150 Brussels, Belgium
Credendo – Guarantees & Speciality Risks France
SIREN 484146 253 – RCS Nanterre – TVA FR 56 484 146 253 – IBAN FR76 3043 8000 0836 1210 3600 467 – BIC INGBFRPP
Entreprise régie par le code des assurances
Succursale de Credendo – Guarantees & Speciality Risks, société anonyme de droit belge au capital de 135.093.008 EUR, 18 avenue Roger Vandendriessche, 1150 Bruxelles, Belgique – BNB (Banque Nationale de Belgique) n° 2364 – Branches 14, 15 et 16 – TVA BE 0864 602 471 RPM Bruxelles
58 avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France
Credendo – Guarantees & Speciality Risks Germany
Amtsgericht Köln – HRB 62129 – USt ID: DE 25 89 12 31 7 – IBAN DE81 3701 0600 1120 8311 55 – BIC BNPADEFFXXX
Vorsitzender des Verwaltungsrats: Dirk Terweduwe – Geschäftsführender Vorstand: Eckhard Horst, Eric Joos und Christian Wienema
Hauptsitz: avenue Roger Vandendriessche 18, 1150 Brüssel, Belgien – Credendo – Guarantees & Speciality Risks ist eine Aktiengesellschaft nach belgischem Recht und als Versicherungsgesellschaft zugelassen (BNB | NBB (Belgische Nationalbank) Nr. 2364 – Sparten 14, 15 und 16)
USt ID: BE 0864 602 471 RPR | RPM Brüssel
Heppendorfer Str. 26, 50170 Kerpen, Germany
Credendo – Guarantees & Speciality Risks Ireland
Unit A4 Fotapoint Enterprise Park, Carrigtwohill, Co Cork, Ireland
Credendo – Guarantees & Speciality Risks Italy
Registro delle Imprese di Milano (CF e P.IVA) n° 03262690161 – REA MI - 2080738 – n° di registrazione IVASS I.00057 – IBAN IT58 X034 7501 6010 0005 1781 909 – BIC INGBITMMICM
Succursale Credendo – Guarantees & Speciality Risks, società anonima di diritto belga, capitale sociale EUR 135.093.008, con sede legale in avenue Roger Vandendriessche 18, 1150 Bruxelles, Belgio I
Impresa assicurativa autorizzata da BNB | NBB (Banca Nazionale del Belgio) n° 2364 – Rami 14, 15 e 16 – P.IVA BE 0864 602 471 RPR | RPM Bruxelles
Via Vitruvio, 38, 20124 Milano, Italy
Credendo – Guarantees & Speciality Risks Luxemburg
R.C.S. Luxembourg n° B112052
IBAN LU87 0141 1367 8720 0000 – BIC CELLLULL
59, Duerfstrooss, 9647 Doncols, Luxemburg
Credendo – Guarantees & Speciality Risks Poland
XIII Wydział Gospodarczy pod numerem KRS: 0000667824, NIP: 1080021328.
GBC Gdański Business Center II, budynek D, ul. Inflancka 4C, 00-189 Warszawa, Rzeczpospolita Polska
Credendo – Guarantees & Speciality Risks Spain & Portugal
N.º Registro DGSFP: E0171 | Inst. De Seguros de Portugal: 4561
Inscrita en el Registro Mercantil de Valencia, Tomo 8563, Libro 5851, folio 92, hojaV-117762, Inscripción 1
IBAN ES88 0149 0101 1200 6114 4001 - BIC BNPAESMSXXX
Parque Tecnológico de Valencia, Ronda Guglielmo Marconi, n°11, Escalera D, Planta 1a, Despacho L15, 46980 Paterna, Spain
Credendo – Guarantees & Speciality Risks The Netherlands
Kamer van Koophandel nr.: 57751412 KvK
IBAN NL89 BNPA 0227 6636 59 – BIC BNPA NL 2A
Gustav Mahlerplein 28, 1082 MA Amsterdam, Netherlands
Credendo – Guarantees & Speciality Risks Austria
Wohllenbegasse 4, A-1040 Vienna, Austria
Credendo – Guarantees & Speciality Risks Switzerland
CHE – 112.422.414 TVA
Rue de Rive 10, 1204 Geneva, Switzerland