What if you notice inappropriate behaviour or you are not satisfied with our service?

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There may be environmental or social issues in respect of projects supported by us that you want to bring to our attention, or you might become aware of illegal or inappropriate activities related to such projects.

As the official Belgian export credit agency, we aim to act with all required diligence and professionalism, with respect for honesty and business ethics, compliance with any laws, rules, regulations and the best practices of our sector with regard to the projects and transactions we support worldwide. We conduct our business in a manner that is socially responsible and forward-looking, taking into consideration the impact on the environment, on society, on the economy, on our stakeholders and on our people.

We have an environmental and social due diligence process in place to identify and assess the environmental, social and human rights risks of applications for cover. We pay attention to the sustainability of our own activity and to the sustainability of the transactions and projects we support.

It is, however, still possible that you would become aware of illegal or inappropriate behaviour related to these transactions or projects, such as non-compliance with legal provisions and deviations from good practices to prevent and act against, for example, bribery and corruption, money laundering and fraud.

You may also become aware of substantial environmental matters such as water, air or soil pollution, or waste disposal, or of social matters such as poor local working conditions or human rights violations in projects supported by us.

If you want to report such issues to us, we invite you to

  • make use of the Credendo Whistleblower Channel,
  • send a detailed description of the issue with your name and contact details for the attention of Credendo’s Group Chief Compliance Officer:

Credendo – Export Credit Agency
Attn Geert Goossens, Group Chief Compliance Officer
Rue Montoyerstraat 3
BE-1000 Brussels
+32 2 788 85 14

We will send you an acknowledgement of receipt within seven days and give you feedback within a maximum period of three months after the acknowledgement of receipt of the report. If we cannot provide you with an answer within this time limit, we will inform you about the cause of the delay and give you an estimation on when you can expect an answer.

The identity of the informant shall be kept confidential and will not be disclosed to anyone other than the authorised members of the Compliance department without the informant’s free and express consent. This also applies to any other information from which the identity of the informant can be directly or indirectly deduced.